E-Cigs – Is This the End of L lectric Tobacconist?
Lectric Tobacconist is a small independent establishment in Burlington, MA. It has been serving clients in the area of book publishing for over fifteen years and recently began offering audio titles as well as eBooks to meet their growing demand for audio titles. Over the past several months, they have experienced unprecedented volume of orders. In this article I present an overview of the circumstances that lead up to their sudden popularity surge.
On July 9th, an individual vented on the Customer Service Representatives’ Live Chat explaining that the prior day’s delivery associated with two nicotine e-books to two particular customers had recently been delayed as a result of blend up relating to the “cookies” feature as well as the automated payment system. The particular chat transcript shows that the person was satisfied with the book’s articles, but was nevertheless frustrated because typically the eBooks were not yet delivered when he went to be able to check them within. The chat consultant explained that in order for the eBooks to become delivered by the end of typically the day, they would want to be up to date using the correct info regarding nicotine vapor levels in the variety of general public locations.
Because it turns out, two new requests placed by 2 different individuals spot the Vaporizer En aning into a super-hot niche. These purchases put in both shops are for a couple of very popular ebooks: the Nicotine plot, and the Smoking gum. This is good news for the L lectric Tobacconist, because the prospective market for e-cigarette accessories is large. In the event the Vaporizers prove to be a success then we could perfectly see an increase in typically the number of retail institutions selling vaporizers all through the country.
Two days later, on August 3 rd, the company begins to receive calls relating to two additional orders placed by a couple of more different people. The company quickly sends the very first order, that is regarding thirty dollars well worth of products, towards the e-mail box of one of the slots. One call will be made to confirm the order and one more thirty dollars is usually credited to typically the e-mail box. This takes some time lengthier than the 30 seconds it required to put the first order, but in least the e-tailer knows to maintain the inventory ranges up.
Several short times later, on August 5th, we discover that another batch of thirty packages has arrived at the e-tailer. One package contains three hundred or so and fifty-five packages, a direct result the a couple of orders placed previously. Less than about a minute is wasted through the chain of buying, but by typically the end during, there are already 3 hundred and fifty packages in transit. This can be a severe delay due to the sheer number of products. Due to the fact that this will be the fourth most frantic week of the year, it will be clear that some thing is seriously wrong.
These day, September second, another batch regarding three hundred and fifty packages is usually received. These, on the other hand, are just a part of the many thousands of packages which usually have accumulated throughout the past 8-10 months. The electrical Tobacconist is also experiencing unprecedented holds off due to the particular overflow of enterprise. It requires four extra hours to finish processing the demand and the business is forced to be able to turn down demands for previously offered services.
Finally, on Sept. 2010 Vape Pen 5th, we receive yet another package. This time around, however, presently there are four deals left. In addition , three of the plans contain smoking paraphernalia. It is hard to see just how an industry which has made it feasible for literally anyone to access the e cigarettes with the make use of of an world wide web account, could become experiencing such holds off in the supply chain process.
L lectric Tobacconist has attained new levels of shame and humiliation. It really is my desire that this article will be of help to any customer or retailer needing a friendly, expert, honest and experienced e-commerce management team. I understand the disappointment associated with experiencing intense delays in the particular distribution of your respective products, as well because the disappointment connected with having to be able to decline service to a customer centered solely on their request. I feel also aware about typically the frustration that suppliers who experience extreme delays may be encountering when working with a manufacturer or distributor who is usually not cooperative. Presently there are several queries which i believe are usually critical and are worthy of appropriate answers prior to I discuss them with my consumers. If you are usually looking for a Accountable E-Commerce Manager, please feel free to contact me at virtually any time.